Help centre / Account, security & billing / Close your account
Close your account
Cancel any paid plan, then email support@charitycontrol.co.uk from an admin account and quote your support reference. We make a full export of your records available for 30 days, then delete them. Backup copies clear within a further 30 days.
Close your charity's workspace
- Take a copy of anything you'll want later. You can download your documents and board packs from the workspace at any time, and you can ask us for a full export of everything (see below).
- If you're on a paid plan, cancel it first: open More, then Admin & settings, find the Billing & plan card and select Manage billing, invoices & plan.
- Note your support reference from the bottom of the same card. It looks like CC-000123.
- Email support@charitycontrol.co.uk from your admin email address, ask us to close the workspace, and quote the reference.
- We'll reply to arrange your export and confirm the closure with you before anything is removed.
What happens to your data
- On request, we make your whole workspace available as a single export for 30 days after you close. Your records belong to your charity, and they leave with you.
- We then delete your charity's records from our systems.
- Backup copies clear on a rolling 30-day cycle. After that, no one can recover them, including us.
- We keep information longer only where the law says we must. For example, we keep billing records for 6 years because HMRC requires it.
Do you need to close at all?
You don't have to close to stop paying. Cancel your plan instead, and your records stay safe and readable, ready if a future trustee needs them. See change or cancel your plan.